Refund policy

Returns and refunds

You can request a return within 7 days of receiving your order.

What can be returned

Loose leaf yerba mate must be unopened and in its original sealed bag. Cups, bombillas and thermoses must be unused and in their original condition. A Starter Kit can be returned if the leaf is still sealed and the gear is unused.

Damaged, defective or wrong item

Please check your order when it arrives. If something is damaged, defective or not what you ordered, email us right away with your order number and a photo. We will replace it or refund you, and we cover the delivery cost of the replacement.

How to start a return

Email contact@sherbamate.com with your order number. We will reply with the next steps. Return shipping is paid by the customer, except when the item was damaged or wrong.

Refunds

Once we have received and checked the item, we confirm your refund by email. For orders paid online, refunds are issued to the original payment method. For cash-on-delivery orders, refunds are sent via Whish transfer. Once your refund is approved, we’ll contact you to confirm the details needed for the transfer.