Terms of service

Terms of Service

Overview

This website, sherbamate.com, is operated by Sherba. Throughout the site, "we", "us" and "our" refer to Sherba. We offer this website, including all information, tools and services available from it, to you, on the condition that you accept all the terms, conditions, policies and notices stated here.

By visiting our site or buying from us, you agree to be bound by these Terms of Service ("Terms"), including the policies linked here: our Privacy Policy, Refund Policy and Shipping Policy. These Terms apply to everyone who uses the site, including visitors, customers and anyone who sends us content.

Please read these Terms before using the site. If you do not agree to all of them, please do not use the site or place an order.

Any new features or tools we add to the store are also covered by these Terms. You can always read the current version on this page. We may update, change or replace any part of the Terms by posting the changes on our website, so please check back from time to time. Continuing to use the site after changes are posted means you accept them.

Our store is hosted on Shopify Inc., which provides the e-commerce platform we use to sell to you.

Section 1: Online store terms

By agreeing to these Terms, you confirm that you are an adult in Lebanon (or your country of residence), or that you are younger and a parent or guardian has given you consent to use this site.

You may not use our products or this site for any illegal or unauthorized purpose, or break any law that applies to you (including copyright law).

You must not send us any viruses or any code of a destructive nature.

A breach of any of these Terms may result in us ending your access to the site.

Section 2: General conditions

We reserve the right to refuse service to anyone, at any time, for any reason.

You understand that your content (not including payment card details) may be transferred unencrypted and may be changed to fit technical requirements of networks and devices. Payment card details are always encrypted when sent over networks.

You agree not to reproduce, copy, sell, resell or exploit any part of the site, its content, or access to it, without our written permission.

The headings in these Terms are for convenience only and do not change their meaning.

Section 3: Accuracy, completeness and timeliness of information

We are not responsible if information on this site is not accurate, complete or current. The material on the site is for general information only, and should not be your only basis for making decisions without checking more accurate or more recent sources.

The site may contain historical information, which is provided for reference only and may not be current. We may change the content of the site at any time but are not obliged to update it. It is your responsibility to check for changes.

Section 4: Modifications to the service and prices

Prices for our products are in US dollars and may change without notice.

We may modify or discontinue the site, or any part of it, at any time without notice.

We are not liable to you or anyone else for any change in price, or for any modification, suspension or discontinuation of the site.

Section 5: Products

Some products are available exclusively online and may be in limited quantity. Returns and refunds are handled only under our Refund Policy. Delivery is handled under our Shipping Policy, and we currently deliver within Lebanon only.

We try to show the colors and images of our products as accurately as we can, but we cannot guarantee that your screen displays them exactly.

Yerba mate naturally contains caffeine. If you are sensitive to caffeine, pregnant or breastfeeding, or have a medical condition, please check with a health professional before drinking it. Nothing on this site is medical advice.

We may limit sales of our products to any person, region or area, and may limit the quantities we sell. Product descriptions and prices can change at any time at our discretion, and we may discontinue any product at any time.

We do not promise that the quality of any product, information or other material you buy or obtain from us will meet your expectations, or that any errors on the site will be corrected.

Section 6: Accuracy of billing and account information

We may refuse any order. We may, at our discretion, limit or cancel quantities purchased per person, per household or per order. This can include orders placed under the same account, the same payment card, or the same billing or delivery address. If we change or cancel an order, we will try to contact you using the email or phone number you gave when you ordered. We may limit or refuse orders that appear to come from resellers or distributors.

You agree to give current, complete and accurate purchase and account information for all orders, and to update it promptly (including your email address and payment details) so that we can complete your orders and contact you when needed.

For more details, please read our Refund Policy.

Section 7: Optional tools

We may give you access to third-party tools that we do not monitor or control.

You accept that these tools are provided "as is" and "as available", without warranties of any kind and without our endorsement. We have no liability for your use of optional third-party tools.

Any use of these tools is at your own risk, and you should make sure you are comfortable with the terms of the third-party provider.

We may add new tools or features to the site in the future. They will also be covered by these Terms.

Section 8: Third-party links

Some content on our site may come from third parties, and some links may take you to websites we do not own or control.

We are not responsible for reviewing those websites or their content, and we are not liable for any third-party materials, products or services.

We are not liable for any harm or damage related to purchases or use of goods, services or content on third-party websites. Please read their policies before you engage in any transaction. Questions or complaints about third-party products should go to the third party.

Section 9: User comments, feedback and other submissions

If you send us reviews, comments, ideas, suggestions, photos or other material, whether online, by email or in any other way ("comments"), you agree that we may edit, copy, publish, distribute, translate and otherwise use them in any medium, at any time, without restriction. We are not obliged to keep comments confidential, to pay for them, or to respond to them.

We may, but are not obliged to, monitor, edit or remove content that we judge to be unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that infringes anyone's intellectual property or these Terms.

You agree that your comments will not violate anyone's rights, including copyright, trademark, privacy or other personal rights, and will not contain unlawful, abusive or obscene material or any virus or malware. You may not use a false email address, pretend to be someone else, or mislead us or others about where a comment comes from. You are responsible for your comments and their accuracy. We take no responsibility for comments posted by you or anyone else.

Section 10: Personal information

Your personal information submitted through the store is governed by our Privacy Policy.

Section 11: Errors, inaccuracies and omissions

Occasionally the site may contain typing errors, inaccuracies or omissions about product descriptions, prices, offers, delivery charges, delivery times or availability. We may correct these, and change or update information or cancel orders if anything on the site is inaccurate, at any time and without notice, including after you have placed an order.

We are not obliged to update or clarify information on the site, including pricing, except where the law requires it. A date of update or refresh shown on the site does not mean that all information has been updated.

Section 12: Prohibited uses

In addition to the other restrictions in these Terms, you may not use the site or its content: (a) for any unlawful purpose; (b) to ask others to carry out or take part in unlawful acts; (c) to break any law, regulation or rule that applies to you; (d) to infringe our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or send viruses or other malicious code; (h) to collect or track other people's personal information; (i) to spam, phish, scrape or crawl; (j) for any obscene or immoral purpose; or (k) to interfere with or get around the security features of the site or any other website or the internet. We may end your use of the site for any of these reasons.

Section 13: Disclaimer of warranties; limitation of liability

We do not guarantee that your use of the site will be uninterrupted, timely, secure or error-free, or that the results you get from using it will be accurate or reliable.

You agree that we may remove the site for periods of time, or cancel it, at any time and without notice.

You agree that you use the site at your own risk. The site and all products delivered to you through it are provided "as is" and "as available" (except where we expressly say otherwise), without warranties or conditions of any kind, express or implied, to the extent the law allows.

To the extent the law allows, Sherba and the people who work with us are not liable for any injury, loss, claim or any direct, indirect, incidental, special or consequential damages, including lost profits, lost revenue or lost data, arising from your use of the site or any product you buy through it, even if we were told they were possible. Where the law does not allow us to exclude or limit liability, our liability is limited to the maximum extent the law permits. Nothing in these Terms removes any consumer right that cannot be excluded under Lebanese law.

Section 14: Indemnification

You agree to defend Sherba and the people who work with us (including our partners, contractors, suppliers and service providers) and hold them harmless from any claim or demand, including reasonable legal fees, made by a third party because of your breach of these Terms or the documents they refer to, or your violation of any law or the rights of a third party.

Section 15: Severability

If any part of these Terms is found to be unlawful, void or unenforceable, it will be enforced to the fullest extent the law allows, and the rest of the Terms will stay in force.

Section 16: Termination

Obligations and liabilities that arose before termination continue after it.

These Terms apply until ended by you or by us. You can end them at any time by telling us you no longer wish to use the site, or by simply no longer using it.

If we believe you have failed to comply with these Terms, we may end this agreement at any time without notice, and you remain liable for all amounts due up to that date. We may also deny you access to the site or part of it.

Section 17: Entire agreement

If we do not enforce a right or provision in these Terms straight away, that does not mean we have given it up.

These Terms, together with the policies posted on this site, are the entire agreement between you and Sherba and replace any earlier agreements, communications and proposals, written or oral, including earlier versions of the Terms.

Any unclear wording in these Terms will not be interpreted against the person who wrote them.

Section 18: Governing law

These Terms, and any separate agreements under which we provide you with products, are governed by the laws of Lebanon.

Section 19: Changes to the Terms of Service

You can read the current version of the Terms on this page at any time.

We may update, change or replace any part of these Terms by posting changes on our website. It is your responsibility to check the site from time to time. Continuing to use the site after changes are posted means you accept them.